privacy policy

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website.

1. Information We Collect

When you use our contact form, we may collect the following personal information:

  • Name
  • Email address
  • Company name (optional)
  • Message content
  • IP address
  • Browser and access information

This information is provided voluntarily by users through the contact form.

2. Purpose of Use

We use the collected information for the following purposes:

  • Responding to inquiries
  • Providing customer support
  • Improving our services and website
  • Preventing fraud and ensuring website security
  • Complying with legal obligations

We do not use personal data for purposes other than those listed above.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the context in which we collect it.

Generally, we process personal data based on:

  • Your consent (when submitting a contact form)
  • Our legitimate interests in operating and improving our website

4. Data Sharing

We do not sell or rent personal information to third parties.

We may share personal data only in the following cases:

  • When required by law
  • When necessary to protect rights, property, or safety
  • When working with service providers necessary to operate the website

5. Data Retention

We retain personal information only for as long as necessary to respond to inquiries and fulfill the purposes described in this policy.

After that, personal data will be securely deleted or anonymized.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights regarding your personal data:

  • Right of access
  • Right to rectification
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, please contact us using the information below.

7. Data Security

We take appropriate technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration.

8. Contact

If you have any questions about this Privacy Policy, please contact us:

Company Name: E・ANY Inc
Email: info@metagenex.com
Address: 1-8-4 Eirakusou Toyonaka-City
Osaka 560-0051, Japan